Shop
Order Limits:
Limit: 3 pieces per style per order.
Final Sale Policy:
All items are final sale.
No returns, cancellations, exchanges, or refunds.
Order Mistakes & Changes
International Orders: Cannot be edited once placed.
Domestic U.S. Orders: We will do our best to accommodate exchanges based on available inventory, as long as the order has not been fulfilled or shipped.
We do not issue refunds for items ordered by mistake or entered incorrectly by the customer.
If you made a mistake on your order, please contact g59@strata.us.
Shipping Details:
Please allow up to 6-8 weeks for your order to be delivered. Due to the high volume of orders, this is the estimated delivery time.
Shipping Address Issues:
Please double-check your shipping address before submitting.
Address modifications may be possible before fulfillment but are not guaranteed.
If a reshipment is needed, the customer is responsible for 100% of shipping and handling fees.
Shipping, Duties, & Taxes:
U.S. Orders: Standard shipping rates applied at checkout.
International Orders: Charged based on location.
We are not responsible for any international duties or taxes.
Due to Brexit:
United Kingdom may face delays.
Value Added Tax (VAT) and all associated fees.
Lost, Damaged, or Stolen Packages:
We are not responsible for lost, damaged, or stolen packages.
Damaged or Defective Items:
If you receive a damaged or defective item, you must contact us at g59@strata.us within 2–3 days of delivery. Please include your order number and clear photos of the item and packaging. We will review your case and do our best to resolve the issue. Claims submitted after this window may not be accepted.
Contact Us
For all customer support or order-related questions, please contact us at g59@strata.us.
